Latest Job Openings
Social Media Promoter
Creative Social Media Promoter needed to boost brand visibility and engagement across platforms. Requires 3+ years in digital marketing and social media management.
Position: Social Media Promoter Location: Infopark Koratty Experience: 3+ Years Employment Type: Full-Time Salary: 35K to 40K Joining: Immediate Joiners Preferred
Job Summary
We are seeking a creative and results-oriented Social Media Promoter to enhance brand awareness, increase audience engagement, and generate leads across various social media platforms. The ideal candidate should have experience in content promotion, community engagement, campaign execution, and social media growth strategies.
Key Responsibilities
- Promote the company's products, services, and campaigns across social media platforms.
- Create, schedule, and publish engaging content on Instagram, Facebook, LinkedIn, YouTube, and other relevant platforms.
- Increase followers, reach, engagement, and brand visibility through organic and paid promotional activities.
- Respond to comments, messages, and inquiries in a timely and professional manner.
- Collaborate with the marketing and design teams to create promotional content and campaigns.
- Track and analyze social media performance metrics and provide regular reports.
- Identify social media trends, competitor activities, and growth opportunities.
- Coordinate influencer collaborations and promotional partnerships when required.
- Support lead generation and conversion activities through social media campaigns.
Requirements
- Bachelor's degree in Marketing, Communications, Business, or a related field.
- 3+ years of experience in social media promotion, digital marketing, or social media management.
- Strong knowledge of Instagram, Facebook, LinkedIn, YouTube, and other social media platforms.
- Experience with social media scheduling and analytics tools.
- Excellent communication and content-writing skills.
- Creative mindset with an understanding of current digital trends.
- Ability to work independently and meet deadlines.
Preferred Skills
- Knowledge of Meta Ads and social media advertising.
- Basic graphic design skills using Canva or similar tools.
- Experience in lead generation and campaign management.
Contact
If this opportunity aligns with your career goals, kindly share your updated resume with us at thr@90plus.in.
Talent Acquisition Specialist
A Technical Recruiter with 5+ years in IT recruitment, managing end-to-end hiring via platforms like Naukri and LinkedIn, and maintaining talent pipelines.
Job Title: Technical Recruiter (IT Recruitment)
Experience: 5+ Years Location: Infopark, Kochi Employment Type: Full-Time
Job Summary
We are seeking an experienced Technical Recruiter with 5+ years in IT recruitment. The ideal candidate should possess expertise in sourcing and hiring through Naukri and LinkedIn, strong communication and negotiation skills, and hands-on experience managing the complete recruitment lifecycle for IT roles.
Key Responsibilities
- Handle end-to-end recruitment for IT positions across various technologies and experience levels.
- Source candidates via Naukri, LinkedIn, job portals, social media, referrals, and networking.
- Screen resumes and conduct initial assessments for technical and behavioral fit.
- Coordinate interviews with hiring managers and technical panels.
- Manage candidate engagement throughout the recruitment process.
- Negotiate compensation and facilitate offer rollouts.
- Maintain and update candidate databases and recruitment trackers.
- Build and sustain a strong talent pipeline for current and future needs.
- Collaborate with hiring managers to align on role requirements and priorities.
- Ensure a positive candidate experience while meeting recruitment targets and quality standards.
Required Skills & Qualifications
- Bachelor's degree in Human Resources, Business Administration, or related fields.
- 5+ years of IT recruitment experience.
- Proficiency in Naukri, LinkedIn Recruiter, and other sourcing platforms.
- Proven ability to manage end-to-end recruitment independently.
- Excellent verbal and written communication skills.
- Strong negotiation and stakeholder management abilities.
- Understanding of IT technologies, roles, and industry trends.
- Capacity to handle multiple positions in a fast-paced environment.
- Experience with ATS and recruitment tools is advantageous.
Contact: Share your resume at careers@thomsuninfocare.com.
Sales Executive / Sales Engineer (PPE)
A Sales Executive/Sales Engineer (PPE) role in Kochi, focusing on UAE/GCC market expansion, AI-driven lead generation, and industrial safety product sales. Requires AI tool proficiency and offers exposure to international clients.
Sales Executive / Sales Engineer (PPE)
Company: Vortexen Dynamics Industrial Solutions Location: Kochi, Kerala Job Type: Full-Time
About Vortexen
Vortexen Dynamics Industrial Solutions is a UAE-based engineering and industrial services company serving the Oil & Gas, Marine, Nuclear, Power, Construction, and Industrial sectors. We supply Industrial Safety Equipment and Personal Protective Equipment (PPE) across the UAE and GCC.
Position Overview
We seek a motivated Sales Executive / Sales Engineer (PPE) to drive business development from our Kochi office. The role focuses on UAE/GCC market expansion, client acquisition, and AI-driven sales strategies.
Key Responsibilities
- Sales & Business Development:
- Generate new business opportunities in UAE/GCC markets.
- Identify clients, project opportunities, and promote PPE/industrial safety products.
- Build relationships and achieve sales targets.
- Lead Generation:
- Conduct market research and identify target companies.
- Generate leads via LinkedIn, Google, and industrial portals.
- Maintain customer databases and identify decision-makers.
- Client Communication:
- Conduct outbound calls, follow up on quotations, and coordinate meetings.
- Maintain regular communication with prospects.
- Quotation & Proposal Support:
- Prepare quotations, coordinate with suppliers, and support negotiations.
- Product & Supplier Coordination:
- Collaborate with manufacturers to recommend PPE solutions.
- Market Research:
- Monitor industry trends and identify new opportunities.
Products Promoted
- Safety Helmets, Shoes, Coveralls, FR Clothing
- Gloves, Goggles, Respirators, Gas Detectors
- Fall Protection, SCBA Systems, Fire Safety Equipment
Mandatory Requirements
- AI Tools Experience (Mandatory): Practical use of tools like ChatGPT, Gemini, Claude, Perplexity, or Microsoft Copilot for:
- Lead generation
- Market research
- Proposal preparation
- Sales communication
- Productivity improvement
Preferred Skills
- Technical/PPE sales experience
- Industrial product sales
- Lead generation & business development
- CRM software proficiency
- Communication skills
Preferred Industry Experience
- PPE/Industrial Safety Equipment
- Oil & Gas, Construction, Marine, Manufacturing
Qualifications
- Diploma/Bachelor’s in Engineering, Marketing, or Business Administration.
- Freshers with strong communication and AI tool experience may apply.
What We Offer
- Exposure to UAE/GCC markets
- International client interaction
- AI-driven sales environment
- Career growth & performance incentives
- Professional sales training
- Collaboration with leading industrial clients
How to Apply
Send your updated CV to: hr@vortexen.com Subject: Application – Sales Executive / Sales Engineer (PPE)
Work Location: In-person at Kochi office
Estimator Cum Admin
Seeking an Estimator Cum Admin to prepare estimates, manage tenders, and handle administrative tasks for UAE operations using AI tools in industrial sectors.
Estimator Cum Admin
Vortexen Dynamics Industrial Solutions – Kochi Back-End Office
Location: Kochi, Kerala Job Type: Full-Time
About Vortexen
Vortexen Dynamics Industrial Solutions is a UAE-based engineering and industrial services company specializing in: - Passive Fire Protection - Fire Stopping Solutions - Industrial Coatings - Oil & Gas Services - Nuclear Industry Support Services - Marine & Industrial Projects - Business Representation Services
To support growing operations in the UAE, we seek an organized and detail-oriented Estimator Cum Admin for our Kochi Back-End Office.
Position Overview
The Estimator Cum Admin will: - Prepare estimates, quotations, and support tender submissions. - Maintain project documentation and coordinate with suppliers/clients. - Handle administrative activities for UAE operations.
Key Responsibilities
Estimation & Costing - Prepare BOQs (Bill of Quantities). - Perform quantity take-offs from drawings/tender documents. - Compare supplier quotations and support tender/bid preparations. - Coordinate with procurement/operations teams for pricing.
Tender Support - Review RFQs, RFPs, and tender documents. - Organize technical/commercial documentation. - Maintain tender trackers and submission records. - Support prequalification and vendor registration.
Administration - Maintain project files, reports, and correspondence. - Coordinate meetings and manage internal databases. - Support operational/project administration.
Documentation & Compliance - Maintain supplier/client records. - Track ADNOC/vendor registration documentation validity. - Ensure proper filing and document control.
Coordination - Collaborate with UAE operations teams. - Follow up with suppliers/subcontractors. - Assist project teams with documentation/admin tasks.
Research & Data Management - Conduct supplier/market research. - Maintain databases/trackers. - Support business development/procurement via data reporting.
Mandatory Requirements
AI Tools Experience (Mandatory) Candidates must have practical experience using AI tools for: - Documentation - Estimation support - Proposal preparation - Research/reporting - Data analysis - Productivity enhancement
Examples: - ChatGPT - Gemini - Claude - Perplexity - Microsoft Copilot - Canva AI
Preferred Skills
- Estimation
- BOQ Preparation
- Quantity Take-Off
- Tender Documentation
- Administration
- Documentation Control
- Procurement Support
- Vendor Registration
- Microsoft Excel/Word/PowerPoint
- Data Management
- AI Tools
Preferred Industry Experience
Experience in: - Passive Fire Protection - Fire Stopping - Industrial Coatings - Oil & Gas - EPC Companies - Construction - Mechanical Engineering - Industrial Services
Qualification
- Diploma/degree in Engineering, Commerce, or Business Administration.
- Freshers with strong technical aptitude and AI skills may apply.
- Experience in estimation/tendering/administration/project coordination is preferred.
What We Offer
- Exposure to UAE/GCC projects
- International project support experience
- AI-driven work environment
- Career growth opportunities
- Professional development
- ADNOC/industrial sector project involvement
How to Apply
Send your updated CV to: hr@vortexen.com Subject: Application – Estimator Cum Admin Work Location: In person
Candidates with estimation, administration, tender documentation, BOQ preparation, and AI tools experience will be prioritized.
Video Editor Intern
Video Editor Intern for 6-month program with stipend and certification, focusing on video production, graphic design, and social media content creation.
Video Editor Intern
We seek dynamic and innovative video editing and graphic designing interns to join our team. This internship is designed to provide you with valuable skills and real-world experience in a fast-paced and creative environment.
Responsibilities
- Handle end-to-end video production, from ideation and planning to editing and publishing.
- Develop, edit, and create engaging video content for various social media and digital platforms.
- Assist in videography activities, including shooting and capturing high-quality footage for social media and other digital marketing initiatives.
- Create attractive social media posts, banners, posters, thumbnails, and other marketing designs for digital platforms.
- Collaborate closely with the content development team to understand content requirements and design objectives.
- Work independently as well as collaboratively to achieve project deliverables and deadlines.
Requirements
- Proficiency with basic camera handling & audio equipment.
- Knowledge of Adobe Photoshop, Adobe Premiere Pro, DaVinci Resolve, Graphic Designing, etc.
Additional Information
- Duration: 6-month full-time internship program.
- Stipend: Provided.
- Certification: Internship certification upon successful completion.
- Absorption Possibility: Based on performance during the training period.
Interested candidates apply with their work portfolios. If this opportunity aligns with your career goals, kindly share your updated resume with us at Hr@galtech.org.
Logistics Executive
Coordinates domestic/international shipments and logistics operations in aviation. Requires 1–2 years logistics experience with ERP and strong communication skills.
About The Role
We are seeking a proactive and detail-oriented Logistics Executive to coordinate shipment activities and support day-to-day logistics operations in a fast-paced aviation environment.
Key Responsibilities
- Coordinate domestic and international shipments.
- Generate and process invoices for customer orders accurately.
- Verify and complete all order transactions in the ERP system accurately.
- Track shipments and ensure timely delivery.
- Prepare and maintain logistics documents and records.
- Coordinate with freight forwarders, transport providers, vendors, and internal teams.
- Handle shipment updates and resolve logistics-related issues.
- Ensure compliance with company procedures and documentation standards.
Requirements
- Bachelor’s degree in any discipline.
- 1–2 years of experience in logistics, supply chain, or aviation operations.
- Strong understanding of shipment coordination and logistics documentation.
- Excellent communication, coordination, and organizational skills.
- Proficiency in MS Office and email communication.
- Ability to work in a fast-paced environment with attention to detail.
Contact: Share your resume at careers@alphasky.aero.
Flutter - iOS Developer - 4+ Years
Seeking an iOS and Flutter Developer with 4+ years of experience to build cross-platform apps using Flutter, Swift, and Dart. Requires expertise in API integration, UI/UX collaboration, and Agile methodologies.
Flutter - iOS Developer
We are seeking a talented and passionate iOS and Flutter Developer to join our development team. In this role, you will be responsible for designing, developing, and maintaining cross-platform applications using Flutter for mobile (iOS and Android), web, and desktop (Windows/macOS/Linux) platforms. You will work closely with product managers, designers, and other engineers to deliver exceptional user experiences that run seamlessly across devices.
Key Responsibilities - Develop and maintain high-performance, reusable, and reliable Flutter and iOS code for cross-platform and iOS-specific applications. - Build adaptive and responsive UIs for various platforms (mobile, web, desktop). - Integrate RESTful APIs and third-party services into applications. - Ensure the best possible performance, quality, and responsiveness of the applications. - Collaborate with UI/UX designers and backend developers to define and deliver new features. - Write unit, widget, and integration tests to ensure code quality. - Participate in code reviews, sprint planning, and other Agile processes. - Plug-ins and video processing using Android and iOS.
Qualifications Must-Have: - 4+ years of experience in software development, with at least 2 years using Flutter/Dart and 2 years in using iOS-specific platforms like Swift. - Strong portfolio of Flutter and iOS apps published on the App Store, Google Play, web, or desktop. - Proficiency in building responsive and adaptive UI across devices and screen sizes. - Hands-on experience in integrating backend services and APIs. - Experience working with cross-platform state management libraries (e.g., Provider, Riverpod, Bloc). - Strong knowledge of mobile architectures and app lifecycle. - Familiarity with native iOS development using any iOS platforms like Swift and platform channel integration. - Familiarity with Git and version control practices. - Ability to write clean, maintainable, and well-documented code.
Nice to Have (Preferred): - Experience with Kotlin Multiplatform (KMM). - Familiarity with native Android development.
If this opportunity aligns with your career goals, kindly share your updated resume with us at r.reshma@thinkpalm.com.
Client Account Executive – Website Development Division-Website Development Division required for JTSi Technologies India Pvt Ltd at Kochi Infopark.
Manages client accounts for website development projects, ensuring project delivery, customer satisfaction, and revenue growth through effective communication and relationship management.
Client Account Executive – Website Development Division
Company: JTSi Technologies India Pvt Ltd Location: Kochi Infopark
Role Overview
The Client Account Executive will serve as the primary liaison between the client, sales team, project delivery team, and management throughout the entire customer lifecycle. The role is responsible for requirement analysis, proposal coordination, account management, project monitoring, change request management, customer success, payment collections, and long-term client relationship development.
Key Responsibilities
- Client Relationship Management
- Manage and maintain client accounts, ensuring high levels of customer satisfaction and relationship management.
- Act as the primary Point of Contact (POC) for all client communications and account coordination activities.
- Develop long-term relationships with clients and understand their evolving business needs.
- Ensure prompt resolution of customer concerns and service issues.
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Maintain complete records of all client interactions within OfficeGaP (OG).
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Requirement Gathering and Scope Definition
- Conduct detailed discussions with clients to understand business objectives and requirements.
- Coordinate with the Sales Team to validate expectations and proposed solutions.
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Convert requirements into a clearly documented Scope of Work (SOW).
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Project Job Card Creation
- Create and maintain a Project Job Card for every approved opportunity.
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Document customer details, scope of work, deliverables, milestones, timelines, assumptions, exclusions, risks, resource requirements, and commercial estimates.
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Proposal Preparation and Commercial Coordination
- Coordinate with teams to prepare technical and commercial proposals.
- Facilitate internal reviews, finalize pricing, and submit proposals to the Sales Team.
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Support contract finalization (MSA, NDA, SOW, PO).
-
Project Account Management
- Serve as the Single Point of Contact (SPOC) throughout the project lifecycle.
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Monitor progress, escalate risks, and conduct regular review meetings.
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Change Request and Scope Management
- Document out-of-scope requests via formal Change Request (CR) procedures.
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Coordinate with technical teams for effort/cost estimates and obtain written approvals.
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Delivery, Acceptance, and Closure
- Coordinate UAT, deployment, handover, and customer sign-off.
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Facilitate project completion reports and post-deployment support.
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Revenue Realization and Collections
- Follow up on invoices, receivables, and payments.
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Escalate collection risks and track project profitability.
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Customer Success and After-Sales Support
- Maintain relationships post-project completion.
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Identify opportunities for upselling (AMC, Hosting, SEO, Digital Marketing, Mobile Apps, AI Solutions).
-
Business Development Support
- Partner with clients for new opportunities and revenue growth.
-
Risk Management
- Identify and mitigate project, commercial, and customer relationship risks.
-
Reporting and Documentation
- Submit weekly/monthly reports and maintain accurate records in OfficeGaP (OG).
Required Skills & Experience
- Education: Bachelor’s Degree in Commerce, Business Administration, IT, Computer Science, Marketing, or related field. MBA preferred.
- Experience: 3–8 years in Account Management, Client Relationship Management, or Business Development. Experience in Website Development, IT Services, or Technology Consulting preferred.
- Technical Knowledge: Website Development Lifecycle, UI/UX concepts, SEO/Hosting, Proposal Writing, CRM/Project Management Tools.
- Core Competencies: Excellent English communication, customer relationship management, business analysis, proposal writing, project coordination, problem-solving, documentation, and revenue management.
Key Performance Indicators (KPIs)
- Customer Satisfaction Score (CSAT)
- Proposal Conversion Ratio
- Project Delivery Success Rate
- Change Request Recovery Rate
- Collection Efficiency
- Customer Retention Rate
- Repeat Business Revenue
- Upselling/Cross-Selling Revenue
- Response Time to Queries
- Project Gross Margin Achievement
Contact Information
Address: Third Floor, Thapasya Building, Infopark, Kochi Phone: 8939694581 / 484 4070368 Email: careers@jtsiindia.com Website: www.jtsiindia.com
If this opportunity aligns with your career goals, kindly share your updated resume with us at careers@jtsiindia.com.
Quality Assurance (QA) Engineer / Test Engineer-Website Development Division required for JTSi Technologies India Pvt Ltd at Kochi Infopark.
QA Engineer ensures website quality through testing, validating functionality, performance, security, and SEO. Requires 2-5 years experience with website testing skills.
Quality Assurance (QA) Engineer / Test Engineer
Website Development Division Company: JTSi Technologies India Pvt Ltd Location: Kochi Infopark
Key Responsibilities
- Requirement Review and Quality Planning
- Review project requirements, scope documents, and technical specifications.
- Participate in project kick-off and requirement review meetings.
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Prepare Quality Assurance plans and define testing scope, strategy, scenarios, and acceptance criteria.
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Functional Testing
- Verify website functionalities (contact forms, registration, login systems, payment gateways, etc.) against requirements.
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Ensure all business workflows function correctly.
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User Interface (UI) Testing
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Validate design consistency, layout, navigation, fonts, images, color schemes, branding, and responsive behavior.
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Cross-Browser and Cross-Device Testing
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Test websites on Chrome, Edge, Firefox, Safari, desktops, tablets, mobiles, and varying screen resolutions.
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Performance Testing
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Validate page speed, Core Web Vitals, image optimization, caching, and database performance.
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SEO Quality Assurance
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Verify SEO best practices (meta tags, structured data, XML sitemaps, URL structure, etc.).
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Accessibility Compliance Testing
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Ensure keyboard navigation, screen reader compatibility, contrast ratios, and accessible forms.
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Security Testing
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Validate SSL implementation, user authentication, data protection, and vulnerability checks.
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Content and Quality Review
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Review content for grammar, spelling, formatting, broken links, and alignment with customer materials.
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Defect Management
- Log, track, and verify defects; maintain defect registers and testing reports.
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User Acceptance Testing (UAT) Support
- Coordinate UAT activities, prepare test cases, and track customer feedback.
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Deployment Readiness Verification
- Conduct pre-launch reviews and approve websites for production release.
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Post-Go-Live Validation
- Monitor functionality post-deployment and validate issue resolution.
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Quality Process Improvement
- Contribute to QA standards, automation initiatives, and process improvements.
Mandatory Responsibilities
- Update testing activities daily in OfficeGaP (OG).
- Maintain defect tracking records and submit QA status reports.
- Participate in project review meetings and maintain QA checklists.
Required Qualifications
- Education: Bachelor's Degree in Computer Science, IT, or related fields.
- Experience: 2–5 years for QA Engineer; 5+ years for Senior QA Engineer.
- Technical Skills: Website testing, functional/regression testing, UAT, cross-browser testing, SEO validation, accessibility testing, performance testing, WordPress/CMS testing, API testing, bug tracking tools, test case design.
- Preferred Skills: Automation tools, Google Lighthouse, GTmetrix, OWASP guidelines, SEO auditing tools, AI-enabled platform testing.
Core Competencies
- Attention to detail, analytical thinking, problem-solving, customer focus, communication, documentation, quality mindset, time management, team collaboration.
Key Performance Indicators (KPIs)
- Defect detection rate, test coverage, website quality score, customer acceptance rate, post-go-live defect count, etc.
Success Measure
A successful QA Engineer delivers error-free, secure, high-performing, SEO-friendly websites aligned with customer expectations.
Contact
Address: Third Floor, Thapasya Building, Infopark, Kochi Phone: 8939694581 / 484 4070368 Email: careers@jtsiindia.com Website: www.jtsiindia.com
Apply by sharing your updated resume at careers@jtsiindia.com.
Manager – Website Development Division required for JTSi Technologies India Pvt Ltd at Kochi Infopark.
Lead and manage JTSi's Website Development Division to deliver high-quality solutions, ensuring customer satisfaction and profitability. Requires strategic leadership, technical expertise, and project management skills to drive innovation and team performance.
Manager – Website Development Division
Company: JTSi Technologies India Pvt Ltd Location: Kochi Infopark
Key Responsibilities
- Division Leadership and Strategic Management
- Lead and manage the Website Development Division.
- Develop divisional goals, SOPs, and growth strategies aligned with corporate objectives.
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Monitor performance against revenue, profitability, and quality targets.
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Pre-Sales Solutioning and Technical Consultation
- Collaborate with Sales Team for opportunity qualification and client discovery.
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Validate project scope, recommend technology stacks, and lead proposal preparation.
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Scope Definition and Estimation
- Approve SOW documents, effort estimates, and implementation plans.
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Minimize risks from scope ambiguity and underestimation.
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Website Architecture and Development Leadership
- Define architecture standards, oversee WordPress development, API integrations, and SEO compliance.
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Ensure security, scalability, and adherence to industry best practices.
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Project Delivery Management
- Oversee project execution within scope, timeline, budget, and quality.
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Conduct reviews, resolve bottlenecks, and escalate risks.
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Change Request Governance
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Review and approve change requests, ensuring profitability through scope control.
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Team Leadership and Resource Management
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Recruit, mentor, and retain talent; allocate resources and identify training needs.
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Quality Assurance and Process Compliance
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Establish quality standards, conduct audits, and ensure SOP compliance.
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Hosting, Infrastructure, and Security Management
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Oversee hosting environments, security measures, and disaster recovery.
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Innovation and AI Adoption
- Implement emerging technologies and AI tools for productivity and customer value.
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Customer Success and Relationship Support
- Support Account Executives in customer retention and escalations.
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Financial and Profitability Management
- Monitor project margins, recommend cost optimizations, and achieve revenue targets.
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Reporting and Governance
- Maintain performance dashboards, submit reports, and conduct management reviews.
Required Qualifications
- Education: Bachelor's in Computer Science/IT/Software Engineering; Master's/MBA preferred.
- Experience: 8–12 years in website/software development; 3–5 years leading teams and managing international projects.
- Technical Skills: WordPress Development, Website Architecture, API Integration, Cloud Hosting, SEO, DevOps, AI Tools.
- Leadership Competencies: Strategic Thinking, Team Building, Project Management, Commercial Awareness, Innovation Leadership.
Key Performance Indicators (KPIs)
- Project Delivery Success Rate
- Customer Satisfaction Score (CSAT)
- Project Gross Margin
- Resource Utilization Rate
- Website Quality Index
- Division Revenue Growth
Success Measure
A successful candidate will deliver profitable solutions, build a high-performing team, drive innovation, and contribute to JTSi's growth and profitability.
Contact Information
Address: Third Floor, Thapasya Building, Infopark, Kochi Phone: 8939694581 / 484 4070368 Email: careers@jtsiindia.com Website: www.jtsiindia.com
To apply: Share your resume at careers@jtsiindia.com
Jobs Smart Sourcing Candidates Interviews Analytics Tools Help Messages office@plusuae.com Start of main content Sales Engineer / Tender & Procurement Specialist
Sales Engineer / Tender & Procurement Specialist to manage tenders, procurement, and supplier development using AI tools for UAE operations from Kochi.
Sales Engineer / Tender & Procurement Specialist
Vortexen Kochi – Back-End Operations Centre
Location: Kochi, Kerala / Remote Job Type: Full-Time Contact: hr@vortexen.com
About Vortexen
Vortexen Dynamics Industrial Solutions is a UAE-based engineering and industrial services company specializing in: - Passive Fire Protection - Fire Stopping Solutions - Industrial Coatings - Oil & Gas Services - Nuclear Industry Support - Marine & Industrial Projects - Business Representation Services
Position Overview
We are seeking a highly motivated Sales Engineer / Tender & Procurement Specialist to support our UAE operations from our Kochi Back-End Office. The role involves sourcing products and services, managing tenders, developing supplier networks, and supporting business development activities.
Key Responsibilities
Tender Management - Identify and monitor tender opportunities. - Review RFQs, RFPs, and tender documents. - Coordinate tender participation activities. - Collect quotations from suppliers and OEMs. - Prepare commercial and technical submissions. - Support bid evaluation and tender clarification processes.
Procurement & Sourcing - Source products, materials, equipment, and services. - Obtain competitive quotations from suppliers. - Compare technical and commercial offers. - Coordinate logistics and delivery requirements. - Develop approved supplier databases.
OEM & Supplier Development - Identify new OEMs and manufacturers. - Establish strategic supplier relationships. - Negotiate pricing, credit terms, and delivery schedules. - Explore representation opportunities with international manufacturers. - Maintain supplier performance records.
Vendor Registration & Prequalification - Support ADNOC vendor registrations. - Manage government and private sector vendor registrations. - Coordinate registration renewals and updates.
Sales & Business Development Support - Assist in identifying new market opportunities. - Research industries, projects, and potential clients. - Support proposal preparation. - Coordinate with sales teams for business development activities.
Research & Market Intelligence - Monitor industry trends and market developments. - Identify new products and technologies. - Research competitor activities and supplier capabilities. - Develop sourcing strategies for emerging opportunities.
Mandatory Requirements
- Procurement & Tender Experience: Applicants must have experience in procurement, sourcing, tender participation, supplier development, vendor registration, and commercial evaluation.
- AI Experience (Mandatory): Proficiency in using AI tools for supplier research, tender analysis, proposal preparation, market research, documentation support, and productivity improvement. Examples include ChatGPT, Gemini, Claude, Perplexity, Microsoft Copilot, etc.
Preferred Skills
- Procurement Management
- Tender Management
- Technical Sales
- Vendor Registration
- Supplier Negotiation
- Market Research
- Cost Analysis
- Technical Documentation
- Business Development
- AI Tools
- Microsoft Excel
- ERP / Procurement Software
Preferred Industry Experience
Candidates with experience in any of the following sectors will be preferred: - Oil & Gas - Fire Protection - Industrial Services - EPC Companies - Mechanical Engineering - Electrical Engineering - Construction - Marine Industry - Nuclear Industry - Industrial Trading
Qualifications
- Diploma or Degree in Engineering (Mechanical Engineering preferred).
- Electrical / Civil / Industrial Engineering candidates may also apply.
- Procurement and Tendering experience is an advantage.
What We Offer
- Exposure to UAE & GCC Markets
- International Procurement Experience
- Direct Interaction with OEMs and Manufacturers
- Career Growth Opportunities
- Performance-Based Incentives
- AI-Driven Work Environment
- Opportunity to work on ADNOC and Major Industrial Projects
How to Apply
Send your updated CV to: hr@vortexen.com Subject: Application – Sales Engineer / Tender & Procurement Specialist
Work Location: In person
Candidates with experience in sourcing, OEM development, vendor registrations, procurement, tender participation, and AI-powered research tools will be given preference.
Sales Associate / Sales Executive – UAE Market
Seeking motivated Sales Associates/Executives to drive business growth in UAE/GCC markets using AI tools. Requires strong communication, lead generation, and AI proficiency for success.
Sales Associate / Sales Executive – UAE Market
Company: Plus UAE Group Location: Remote / Kochi, Kerala Job Type: Full-Time | Part-Time
About Plus UAE Group
Plus UAE Group is a UAE-based business services organization specializing in Company Formation, ADNOC Registration & Prequalification, Government Relations Services, Business Representation, Business Setup Consultancy, and Digital Business Solutions.
Position Overview
We are seeking ambitious and result-oriented Sales Associates / Sales Executives to support our expansion across the UAE and GCC markets. The role involves identifying potential clients, generating leads, conducting cold calls, utilizing AI tools for research and sales activities, following up with prospects, closing business opportunities, and contributing to revenue growth.
Key Responsibilities
- Sales & Business Development: Generate new business opportunities, identify clients in UAE/GCC markets, build sales pipelines, schedule appointments, and support revenue targets.
- Cold Calling: Conduct outbound campaigns, introduce services, qualify prospects, convert leads, and maintain client communications.
- Lead Generation: Use LinkedIn, Google, directories, and social media to generate leads, research industries, and support marketing campaigns.
- Sales Follow-Up & Closing: Follow up on proposals, coordinate with departments, handle objections, close deals, and maintain customer relationships.
- Research & Market Intelligence: Conduct market research, identify opportunities, monitor competitors, and support expansion initiatives.
- AI Tools Utilization (Mandatory): Use AI tools for prospect research, sales content generation, customer analysis, productivity improvements, and lead qualification.
Mandatory Requirements
- AI Experience (Mandatory): Practical experience with tools like ChatGPT, Gemini, Claude, Perplexity, Microsoft Copilot, Canva AI, etc.
- Skills: Cold calling, lead generation, business development, CRM software, Microsoft Office, communication, negotiation, and AI tool proficiency.
Ideal Candidate
- Strong communication skills
- Confidence in cold calling
- Ability to identify opportunities
- Research and analytical capabilities
- Sales closing mindset
- Target-oriented attitude
- Willingness to learn and adapt
- Professional business approach
Qualification
- Graduate / Diploma Holder
- Freshers with strong communication and AI skills may apply
- Previous sales experience is an advantage
What We Offer
- Exposure to UAE & GCC Markets
- International Business Experience
- AI-Driven Work Environment
- Performance-Based Incentives
- Career Growth Opportunities
- Professional Sales Training
- Long-Term Development Opportunities
How to Apply
Send your updated CV to: hr@vortexen.com Subject: Application – Sales Associate / Sales Executive
Work Location: In person
Candidates with strong cold calling, lead generation, sales follow-up, and AI tool experience will be prioritized.
Business Analyst – AI, Automation & Business Development
A Business Analyst role focused on AI, automation, and business development, requiring expertise in process optimization, AI implementation, and BRD/SRD creation to drive digital transformation and strategic growth.
Business Analyst – AI, Automation & Business Development
Date posted: June 19, 2026
Location: Remote / Kochi, Kerala Job Type: Full-Time | Part-Time | Freelance
About Plus UAE Group
Plus UAE Group is a UAE-based business services organization specializing in: - Company Formation - ADNOC Registration & Prequalification - Government Relations Services - Business Representation - Digital Transformation - Business Process Automation
Position Overview
We seek a highly analytical and technology-driven Business Analyst to bridge business operations and software development while driving innovation, automation, and business growth. The role involves analyzing processes, preparing requirements, implementing AI/automation solutions, and supporting strategic development.
Key Responsibilities
Business Analysis - Gather, analyze, and document business requirements - Conduct stakeholder interviews and process reviews - Identify operational inefficiencies and improvement opportunities - Develop business process maps and workflows - Analyze systems and recommend enhancements
BRD & SRD Management - Prepare Business Requirement Documents (BRD) and Software Requirement Documents (SRD) - Develop process flow diagrams and user stories - Create functional specifications and system documentation - Coordinate requirement validation and approval processes
AI & Automation - Identify AI implementation opportunities across departments - Design automation workflows and optimize processes - Research emerging AI tools and automation platforms - Improve efficiency through digital transformation
Software Development Coordination - Translate business requirements into technical requirements - Support project planning, testing, and quality assurance - Monitor project progress and deliverables
Business Research & Development - Conduct market research and competitor analysis - Identify new business opportunities and growth areas - Develop expansion recommendations and support strategic planning - Contribute to new service/product development
Process Optimization - Review workflows and recommend improvements - Develop performance measurement systems - Enhance productivity through standardization and automation
Mandatory Requirements
AI Experience (Mandatory) - Practical experience with AI tools (e.g., ChatGPT, Claude, Gemini, Perplexity, Microsoft Copilot) - AI workflow tools, content generation, business analysis, and research platforms
Automation Experience (Mandatory) - Experience with automation platforms (e.g., Zoho Creator, Zapier, Make.com, n8n, CRM automations)
Preferred Skills
- BRD/SRD preparation
- Requirement gathering and process mapping
- Project management
- Software Development Lifecycle (SDLC)
- Business Process Reengineering
- Digital transformation
- Data analysis
- AI prompt engineering
- Documentation/reporting
- Strategic planning
Qualifications
- Bachelor’s Degree in Business, Engineering, IT, Computer Science, or related field
- MBA or equivalent is an advantage
- Relevant experience in business analysis, process improvement, or digital transformation
What We Offer
- Exposure to UAE and GCC markets
- Digital transformation projects
- AI-driven work environment
- Career growth opportunities
- Strategic business development exposure
- Cross-functional leadership experience
- Flexible working arrangements
How to Apply
Send your updated CV to: hr@vortexen.com with the subject line: Application – Business Analyst (AI, Automation & Business Development)
Note: Candidates with strong AI, automation, BRD/SRD, and business process optimization experience will be prioritized.
Senior Medical Coder - Ophthalmology
Senior Medical Coder in Ophthalmology requiring 2+ years experience, AAPC/AHIMA certification, and expertise in CPT, ICD-10, and HCPCS coding. Responsibilities include accurate medical coding, compliance, and meeting production targets.
Senior Medical Coder - Ophthalmology
We are seeking a detail-oriented and organized medical coder with 2+ years of experience in Ophthalmology and laboratory procedures to join our growing team. In this position, you will play a key role in reviewing and analyzing medical billing and coding.
Requirements:
- 2+ years of work experience in coding Ophthalmology and procedures.
- Must possess knowledge in coding Ophthalmology and procedures.
- Certification is mandatory from AAPC / AHIMA.
- Exposure to CPT, ICD-10, and HCPCS coding.
- Ability to multitask, prioritize, and manage time efficiently.
- Excellent verbal and written communication skills.
- Basic computer skills.
Duties and Responsibilities:
- Assign codes to diagnoses and procedures using CPT, HCPCS, and ICD-10-CM.
- Select appropriate CPT codes for pathology and laboratory procedures.
- Proper use of modifiers.
- Follow coding guidelines and legal requirements to ensure compliance with federal and state regulations.
- Meet daily coding production targets.
- Perform additional duties assigned by the coding manager as needed.
- Willingness for flexible shifts based on team requirements.
Contact: Share your updated resume at hrd@aimagroup.co.uk.
Lead Generation & Digital Marketing Executive
Lead Generation & Digital Marketing Executive role in UAE/GCC markets with AI and automation focus. Requires AI tool proficiency and offers remote/flexible work with career growth.
Lead Generation & Digital Marketing Executive
Company: Plus UAE Group / Vortexen Location: Remote / Kochi, Kerala Work Mode: Full-Time | Part-Time | Freelance
About the Role
Plus UAE Group and Vortexen are seeking a highly motivated Lead Generation & Digital Marketing Executive with expertise in AI-powered marketing tools, automation platforms, and digital lead generation. The ideal candidate will drive business growth through strategic lead generation, digital campaigns, and AI-driven automation.
Key Responsibilities
Lead Generation - Generate B2B leads from UAE and GCC markets - Identify target companies and decision-makers - Build and maintain lead databases - Utilize LinkedIn, Google, directories, and social media for lead generation - Support sales teams with qualified leads
Digital Marketing - Manage LinkedIn, Facebook, Instagram, and Google campaigns - Create and publish marketing content - Execute email and WhatsApp marketing campaigns - Improve website visibility and SEO performance - Monitor and report campaign effectiveness
AI Tools & Automation - Use AI tools for content creation, lead research, proposal drafting, and market analysis - Develop automations to enhance marketing, sales, reporting, and administrative workflows - Implement AI-powered CRM and lead management systems - Explore and integrate new AI technologies to boost efficiency - Automate repetitive business processes
Mandatory Requirements
AI Tools Experience - Practical experience with tools like ChatGPT, Claude, Gemini, Perplexity, Canva AI, Microsoft Copilot, or other AI productivity tools
Automation Experience - Familiarity with platforms such as Zoho Flow, Zapier, Make.com, n8n, Zoho Creator, CRM Automation, Email Automation, WhatsApp Automation, or Workflow Automation
Preferred Skills
- Lead Generation
- Digital Marketing
- LinkedIn Marketing
- Email Marketing
- Social Media Marketing
- SEO
- CRM Management
- Market Research
- Data Analysis
- AI Prompt Engineering
- Process Automation
Qualifications
- Graduate/Diploma Holder in Marketing, Business Administration, IT, Commerce, or related fields
- Freshers with exceptional AI and automation skills are encouraged to apply
What We Offer
- Exposure to UAE & GCC markets
- International client collaboration
- AI-driven work environment
- Career growth opportunities
- Flexible working arrangements
- Performance-based incentives
- Training on advanced business systems
Apply Now
Send your updated CV to: hr@vortexen.com
Work Location: In-person (Kochi Office) or Remote
Trainee Medical Coder
Trainee Medical Coder to assign ICD-10, CPT, and HCPCS codes for billing compliance. Requires AAPC/AHIMA certification and basic computer skills.
Trainee Medical Coder
We are seeking a detail-oriented and organized medical coder for 0 to 6 months to join our growing team.
Key Responsibilities:
- Assign codes to diagnoses and procedures using CPT, HCPCS, and ICD-10-CM.
- Select appropriate CPT codes for pathology and laboratory procedures.
- Ensure proper use of modifiers and adherence to coding guidelines.
- Maintain compliance with federal and state regulations.
- Meet daily coding production targets.
- Perform additional duties as assigned by the coding manager.
- Adapt to flexible shifts based on team requirements.
Requirements:
- Mandatory Certification: AAPC or AHIMA.
- Knowledge of anatomy, ICD, and CPT guidelines.
- Exposure to CPT, ICD-10, and HCPCS coding.
- Strong multitasking, prioritization, and time management skills.
- Excellent verbal and written communication.
- Basic computer proficiency.
How to Apply:
If this opportunity aligns with your career goals, kindly share your updated resume with us at hrd@aimagroup.co.uk.
Growth Marketing Manager
Growth Marketing Manager builds scalable growth engine for fintech companies, focusing on viral loops, demand generation, and data-driven strategies. Requires 5–10 years in B2B tech with proven results in lead generation and marketing automation.
Growth Marketing Manager
The Growth Marketing Manager will be responsible for building a scalable growth engine across multiple group companies from the ground up. The role will focus on driving qualified pipeline through viral loops, referral systems, and content-led demand generation aligned with defined ICPs.
Key Responsibilities
- Design and launch viral loops and referral programmes using free tools, shareable content, and client incentives to generate self-reinforcing lead
- Own full-funnel demand generation across paid channels (LinkedIn Ads, Google Ads) and organic channels (SEO, LinkedIn content)
- Manage account-based marketing initiatives, email nurture campaigns, and event-to-pipeline conversion strategies
- Build and run structured growth experiments quarterly, focusing on rapid testing, eliminating low-performing initiatives, and scaling successful strategies
- Manage Zoho CRM and Zoho Marketing Automation workflows (lead scoring, drip campaigns, SDR handoff, attribution tracking)
- Drive LinkedIn thought leadership programmes across leadership profiles with consistent posting cadence
- Build and monitor growth dashboards tracking metrics like customer acquisition cost, MQL to SQL conversion, pipeline velocity, channel ROI, and viral coefficient
- Create high-quality fintech content (payment flow explainers, operational playbooks, compliance guides) for technical decision-makers
Must-Have Skills & Experience
- 5–10 years in growth marketing, demand generation, or performance marketing
- 3+ years in B2B tech services, SaaS, or fintech
- Proven experience building growth systems in IT services companies
- Demonstrated track record in viral loops, referral engines, or product-led growth with measurable pipeline impact
- Strong analytical skills in dashboards, lead scoring, multi-touch attribution, and A/B testing
- Proficiency in SQL or advanced spreadsheets for data handling
- Excellent English communication skills targeting UK/EU financial services audiences
- Hands-on experience with LinkedIn Campaign Manager, Google Ads, SEO tools (Ahrefs/SEMrush), and AI tools (ChatGPT, Claude, Codex, Gemini)
Tech Stack
- Zoho CRM & Zoho Marketing Automation
- Google Analytics 4
- LinkedIn Campaign Manager & Google Ads
- Apollo.io
- Ahrefs/SEMrush
- Canva
- AI tools (Claude, Codex, Gemini)
- Automation tools (Zapier/Make)
- Landing page/A/B testing experience
Contact: Share your resume at lavanya.a@arttechgroup.com
Embedded Developer
Embedded Developer with 5+ years experience in C/C++, Linux, and RTOS. Designs firmware, mentors teams, and collaborates on hardware integration.
Embedded Developer
Location: Infopark, Kochi Experience: 5+ Years
Skills Required
- Embedded C/C++
- Linux
- RTOS
- Device Driver
- IOTA bachelor’s degree in computer science, computer engineering, or similar
Key Responsibilities
- Proficiency in C and C++ programming languages
- Microcontroller-based firmware development
- Implement software as per hardware/software/protocol reference manuals
- Concepts of RTOS, microprocessors, interrupts, assembly instructions, startup code, memory maps
- Experience with OS platforms like Linux, Unix, and RTOS
- Excellent diagnostic skills
- Strong analytical and problem-solving abilities
- Strong organizational and project management skills
- Stay updated with technological advancements
- Provide technical leadership and mentorship to embedded systems engineers
- Define technical direction for embedded systems projects aligned with robot functionalities
- Design, develop, and maintain embedded firmware using C, C++, and Assembly
- Implement RTOS concepts (FreeRTOS, Embedded Linux)
- Collaborate with hardware engineers on hardware design, circuit analysis, and interfacing
Contact: Share your resume at joinus@pearlsofttechnologies.com
Accountant
Experienced Accountant needed for financial operations, statutory compliance, and reporting using Tally, QuickBooks, and GST. Requires 2+ years of accounting expertise and strong organizational skills.
Accountant
Location: Infopark Koratty Experience Required: Minimum 2 Years Employment Type: Full-Time
Job Summary
We are seeking a detail-oriented and experienced Accountant to manage daily accounting operations, financial records, invoicing, taxation support, and bookkeeping activities. The ideal candidate should have hands-on experience in Tally, QuickBooks, GST, TDS, and Zoho Books with strong knowledge of accounting principles and financial reporting.
Key Responsibilities
- Handle day-to-day accounting and bookkeeping activities
- Maintain accurate financial records and ledgers
- Manage accounts payable and accounts receivable
- Prepare invoices, purchase orders, and payment follow-ups
- Perform bank reconciliation and account reconciliation
- Maintain GST, TDS, and other statutory compliance records
- Generate MIS reports and financial statements
- Record journal entries and process vendor payments
- Coordinate with auditors and support audit activities
- Maintain payroll-related accounting entries if required
- Ensure proper documentation and filing of financial records
Required Skills
- Minimum 2 years of accounting experience
- Hands-on experience in:
- Tally
- QuickBooks
- Zoho Books
- GST
- TDS
- Bank Reconciliation
- Financial Reporting
- Bookkeeping
- Proficiency in MS Excel and accounting documentation
- Strong attention to detail and accuracy
- Good communication and organizational skills
Educational Qualification
- B.Com / M.Com / Finance-related qualification
Preferred Candidate Profile
- Female candidates preferred
- Candidates residing nearby Koratty/Chalakudy locations will be given preference
- Immediate joiners are an advantage
- Ability to work independently and handle multiple accounting tasks
Contact: For applications, email your updated resume to career@exacoreitsolutions.com
GRAPHIC DESIGNER
Seeking a creative Graphic Designer cum Video Editor with 3+ years of experience in AI-powered design tools and Adobe software to produce high-quality visual content. Must excel in prompt engineering and collaborate on digital marketing campaigns.
Job Description: Graphic Designer cum Video Editor (AI Tools Expertise)
Company: Jachoos Technologies Pvt Ltd Location: Infopark, Kochi, Kerala Employment Type: Full-Time | Onsite Salary: ₹25,000 – ₹30,000 per month Experience: Minimum 3 Years
We are seeking a creative and innovative Graphic Designer cum Video Editor with strong expertise in AI-powered design and video creation tools. The ideal candidate should possess excellent design skills, video editing experience, and the ability to leverage AI tools and prompt engineering to create high-quality visual content.
Key Responsibilities:
- Design marketing creatives, branding materials, and digital assets
- Create and edit engaging videos, reels, ads, and explainer content
- Develop motion graphics and animations
- Utilize AI tools such as Midjourney, Runway, DALL·E, and similar platforms
- Create and optimize prompts to generate high-quality visuals and videos
- Collaborate with marketing and content teams on creative campaigns
- Ensure brand consistency across all digital platforms
Required Skills:
- 1-3 years (shouldn't exceed more than 3 years) of experience in Graphic Design and Video Editing
- Proficiency in Adobe Photoshop, Illustrator, Premiere Pro, and After Effects
- Hands-on experience with AI-powered design and video generation tools
- Strong understanding of Prompt Engineering and AI-assisted content creation
- Knowledge of motion graphics, typography, color theory, and storytelling
- Ability to manage multiple projects and meet deadlines
Preferred:
- Experience with Blender or Cinema 4D
- Familiarity with social media content trends (Reels, Shorts, etc.)
- Experience in a Digital Marketing or Creative Agency environment
Application Requirements:
- Candidates must share a portfolio showcasing graphic design, video editing, and AI-assisted creative projects.
Contact:
Interested candidates can apply by sending their resume and portfolio to hr@jachoos.com or gopika@jachoos.com.
Business Development Executive Intern
Seeking a proactive Business Development Executive Intern to generate leads, conduct market research, and support sales targets. Requires CRM skills, communication expertise, and a fresh perspective.
About the Role
We are seeking a motivated and enthusiastic Business Development Executive Intern to join our team. The selected candidate will assist in identifying new business opportunities, generating leads, maintaining client relationships, and supporting the sales team in achieving business growth objectives.
Key Responsibilities
- Identify and generate potential leads through various online and offline channels.
- Conduct market research to identify prospective clients and business opportunities.
- Reach out to potential customers via phone calls, emails, LinkedIn, and other communication channels.
- Schedule meetings and product demonstrations for the sales team.
- Maintain and update lead and customer information in CRM systems.
- Follow up with prospects and maintain regular communication.
- Prepare proposals, quotations, and business presentations as required.
- Support the sales team in achieving monthly and quarterly targets.
- Build and maintain strong relationships with clients and partners.
- Provide regular reports on lead generation and sales activities.
Required Skills
- Excellent verbal and written communication skills.
- Strong interpersonal and negotiation abilities.
- Basic knowledge of sales and marketing concepts.
- Proficiency in MS Office and Google Workspace.
- Ability to learn quickly and adapt to a fast-paced environment.
- Self-motivated with a positive attitude.
- Strong organizational and time management skills.
Eligibility Criteria
- Any Bachelor's Degree (Business, Marketing, Commerce, Management, or related fields preferred).
- Freshers can apply.
- Strong interest in sales, business development, and client management.
- Candidates with prior internship or project experience in sales/marketing will have an added advantage.
How to Apply
Interested candidates can apply through the career page of CloudHouse Technologies. If this opportunity aligns with your career goals, kindly share your updated resume with us at jobs@cloudstick.io.
Customer Experience (CX) Advisor (5+ years)
Customer Experience Advisor for night shifts, providing 24x7 support via multiple channels to UK clients. Ensures high satisfaction by resolving issues efficiently and meeting SLAs.
Role Overview
We are seeking Customer Experience (CX) Advisors to support our UK operations through a 24x7 customer service model. The role will involve delivering high-quality customer support across multiple client accounts through voice, chat, email, and back-office channels while ensuring an exceptional customer experience.
Key Responsibilities
- Handle customer enquiries and service requests through inbound and outbound voice calls, live chat, and email channels.
- Provide timely, accurate, and professional responses to customer queries while maintaining high customer satisfaction levels.
- Investigate and resolve customer issues, escalating complex cases to the relevant teams where required.
- Perform back-office support activities including data updates, account administration, ticket management, and documentation.
- Maintain detailed and accurate records of all customer interactions within CRM and support systems.
- Meet or exceed agreed Service Level Agreements (SLAs), quality standards, and productivity targets.
- Support multiple client accounts and adapt to varying customer service processes and requirements.
- Identify opportunities for process improvements and contribute to enhancing the overall customer experience.
Required Skills & Experience
- Previous experience in a Customer Service, Customer Support, Contact Centre, Helpdesk, or Customer Experience role.
- Strong verbal and written English communication skills.
- Experience handling voice, chat, and email support channels.
- Ability to manage multiple tasks and work effectively in a fast-paced environment.
- Strong problem-solving skills with a customer-first mindset.
- Proficiency in Microsoft Office and CRM/ticketing platforms.
Preferred Experience
- Experience supporting UK, US, or international customers.
- Exposure to telecom, technology, SaaS, utilities, financial services, or managed services environments.
- Experience working in rotational shifts and 24x7 support operations.
Shift Pattern
- 12-hour shifts operating on a 3 Days On / 3 Days Off rotation.
- Night shift coverage supporting UK operations.
- Flexibility to support business requirements across multiple client accounts.
Education
- Graduate in any discipline preferred.
- Relevant customer service certifications are advantageous.
Key Competencies
- Customer Focus
- Effective Communication
- Empathy & Active Listening
- Problem Solving
- Attention to Detail
- Team Collaboration
- Adaptability & Resilience
If this opportunity aligns with your career goals, kindly share your updated resume with us at shabeek.s@arttechgroup.com.
Senior IT Support & Infrastructure Engineer
Lead IT operations for a Fintech BPO, managing cloud infrastructure, security compliance, and service desk automation with 5+ years of technical expertise.
Senior IT Support & Infrastructure Engineer
Location: Remote Shift Pattern: Operational hours aligned with UK business requirements (flexible for rotational or out-of-hours deployment). 5 days over 7, including some weekend work. Working hours: 7am GMT – 4pm GMT.
Role Overview
Operating as the primary offshore deputy to the UK-based IT Manager, this autonomous role in a fast-paced Fintech BPO environment requires end-to-end technical ownership of service desk operations, infrastructure, security compliance, and client implementation pipelines. The role demands a blend of technical expertise, security framework adherence, and hands-on cloud infrastructure experience.
Key Responsibilities
- Operations & Service Management
- Act as lead for IT Support tickets, managing hardware, software, and access management lifecycles.
-
Develop automation workflows (e.g., scripting) to reduce ticket volume and improve efficiency using RMM products.
-
Cloud & Contact-Centre Infrastructure
- Serve as a secondary AWS administrator for infrastructure optimization, cost auditing, IAM policies, and monitoring.
- Manage and troubleshoot cloud contact-centre environments (e.g., Amazon Connect routing profiles, call flows).
-
Support next-gen network access layers (e.g., Cloudflare Zero Trust).
-
Identity, Assets & Compliance
- Orchestrate joiner/mover/leaver (JML) lifecycles across Microsoft 365, AWS, and Bitwarden.
- Enforce secure endpoint provisioning via MDM (Intune) and policy changes.
- Ensure compliance with standards like PCI DSS and Cyber Essentials.
- Architect and maintain technical documentation, SOPs, and self-help repositories.
Candidate Profile & Requirements
Essential Technical Experience: - 5+ Years of progressive IT infrastructure, system administration, or high-tier service desk experience. - Hands-on cloud infrastructure navigation and support. - Deep Microsoft 365 admin knowledge (Exchange, Teams, SharePoint, Azure AD/Entra ID). - Practical Zero Trust Network Access (ZTNA) frameworks and modern firewall experience. - Regulated sector experience (Fintech, Banking, BPO) advantageous.
Desirable Attributes & Certifications: - Certifications: CompTIA A+, ITIL, AWS Certified Cloud Practitioner/Solutions Architect, Microsoft Associate. - Scripting/data environment exposure and development understanding. - Autonomy in remote work, strong communication, and structured troubleshooting skills.
Contact: Email resume to shabeek.s@arttechgroup.com.
Sales Executive
Seeking Sales Executives with 2+ years of experience to drive sales and build client relationships in Kochi. Offers competitive salary, incentives, and career growth opportunities.
Sales Executive
📢 Open Positions: 3 📍 Work Location: Infopark, Kochi 🕒 Job Type: Full-Time 📌 Preferred Candidate Locations: Kozhikode, Wayanad, Malappuram, and Kannur
We are seeking energetic and result-driven Sales Executives to join our expanding team.
Requirements:
- Minimum 2 years of sales experience
- Strong communication and negotiation skills
- Ability to generate leads, build client relationships, and achieve sales targets
- Self-motivated with a proactive approach to sales
- Willingness to travel as required
What We Offer:
- Competitive salary and incentives
- Career growth opportunities
- Supportive and professional work environment
- Opportunity to work with a dynamic team
Immediate Joiner
Apply: Send your resume to hrteam@touchworldtechnology.com
If this opportunity aligns with your career goals, kindly share your updated resume with us at hrteam@touchworldtechnology.com.